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Rufus Dog Beds Rufus Dog Beds

Frequently Asked Questions

What is CoolCloud™ Technology?

CoolCloud™ technology offers key benefits that greatly enhance sleep quality, comfort, and health. Its breathable, open-cell structure promotes continuous airflow, helping regulate body temperature and prevent moisture buildup, ensuring a cool, dry sleep environment. Unlike traditional foam dog beds that trap humidity and create an unhealthy sleeping space, CoolCloud™ allows air to circulate freely, preventing the growth of mold, allergens, and pests like dust mites and bed bugs. This ensures a cleaner, healthier sleep surface that supports deeper, restorative sleep. Additionally, the breathability of CoolCloud™ helps maintain a healthy microclimate. With over 90% openness to air, CoolCloud™ technology ensures better sleep, enhanced durability, and long-term comfort.

What is the fabric used for the Rufus Dog Bed Covers?

Our orthopedic dog bed is made from a durable and eco-friendly material crafted from 100% polyester. The fabric is OEKO-TEX™ certified, ensuring it meets stringent environmental and safety standards, and is produced using sustainable water usage practices, making it a responsible choice for environmentally conscious pet owners.

Our fabric is not only sustainable but also incredibly durable, with an abrasion resistance of 105,000 double rubs, making it ideal for withstanding the wear and tear of active dogs. The material is treated with an Endurepel Shield finish, providing enhanced resistance to stains and moisture, ensuring messes can be easily cleaned with water-based cleaning agents. Additionally, the fabric complies with fire safety standards (CALTB117-2013 and NFPA 260 Class 1), offering peace of mind.

With excellent resistance to pilling and strong seam integrity, this fabric ensures long-lasting use. Our premium fabric combines style, durability, and sustainable manufacturing, making it the perfect material for a high-quality, eco-conscious dog bed.

Is the pet bed waterproof?

Our Rufus Dog Beds are crafted with a premium cover that maximizes airflow, keeping your pet cool and comfy. While not fully waterproof, the cover is water-resistant, so most messes stay right on the surface.

Is the bed chew-proof?

Our beds are crafted with durable materials, but like all furniture, they can be chewed. We recommend monitoring your dog if they have a tendency to chew to discourage any destructive behavior.

What size pet bed is right for my dog?

Choosing the right bed size depends on both your dog’s size and sleeping style. Whether your pup loves to curl up or sprawl out, picking a bed that suits their dimensions and habits will ensure they enjoy the best rest possible. Check out our product page for recommended sizing charts tailored to your furry friend.

Can I wash the pet bed?

Absolutely! Rufus Dog Beds features patented CoolCloud technology with a fully removable cover and polyester-filled washable bolsters. Simply toss them into the washing machine for easy cleaning. For deeper cleaning, the core can be hosed off or taken into the shower. Visit our Assembly & Care section for detailed care instructions regarding the Original Rufus Dog Bed.

How much does shipping cost?

Shipping will vary depending on the final location of the delivery. We will occasionally offer free shipping incentives from time to time. Please subscribe to our newsletter to receive email updates on shop incentives.

How long does shipping take?

Shipping times depend on the customer's location and the shipping method selected at checkout. Generally, orders are processed within 1-2 business days, and shipping can take anywhere from 3-7 business days within the contiguous United States.

Do you ship internationally?

No, we currently do not. We only offer shipping within the contiguous United States. Please note that we do not currently ship to Alaska or Hawaii. Sign up for our email notifications to be the first to know when we expand our shipping options internationally!

How can I track my order?

Once your order ships, you'll receive an email confirmation with a tracking link. Simply click on the link to see the current status and location of your package. If you created an account during checkout, you can also log in to view your order history and track your shipment from there. For any issues, contact our customer service team for assistance.

Can I change my shipping address after placing an order?

To ensure prompt delivery, we recommend verifying your shipping address before completing your order. If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not always be possible once the order has been processed.

Do you offer free shipping?

We occasionally offer promotions with free shipping on orders over a certain amount. Customers can check our website or subscribe to our newsletter to stay updated on current promotions and discounts.

What if my order arrives damaged or is lost in transit?

If your order arrives damaged or is lost during transit, please contact our customer service team immediately at returns@rufusdogbeds.com. We will work with you to resolve the issue and ensure that you receive a replacement or a refund as quickly as possible.